First month free!

In just a few minutes you can start protecting your valuable data. You'll sleep better at night!

Call us at 781-304-4746
866-599-1736 (USA Toll Free)
then Click Here to start session

While setting up the backup software is typically an easy do-it-yourself process, we are here to help if you need assistance.

If you get stuck, we offer several options for assistance. In order to keep the cost of the backup software low for our customers, we encourage our customers to do the following:

1. View our online Help section. The table of contents will help you find the section you need.

2. Email support. We can be reached at support@thebackupsite.com.

3. Live Remote Assistance. With this tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Live Remote Assistance:

Call us at 781-304-4746 or 866-599-1736 (USA Toll Free); A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements in our Remote Support FAQ's below.

How It Works:

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply click the Start Session button.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Remote Support Frequently Asked Questions

Q: How does this service work?
A: Once you connect to the service, you'll be prompted to download a small application which will allow one of our support representatives to help you with your problem or question using Chat or one of the tools which will allow the support representative to share your mouse and keyboard for quick, easy service. At any time during a session, you can retake control of your computer just by moving your mouse or pausing the session using the application. In other words, you can have our support representative solve a problem for you while you watch, or you can have the support representative tell you what to do step-by-step. You will be in charge at all times.

Q: Can a support representative look through files on my computer without my knowledge?
A: Absolutely not. Our screen-sharing feature is optional – your representative sees only what you see and whatever you decide to show him/her on your screen. If a support representative thinks it might be helpful to share your screen or open a file on your computer, he/she will suggest this and then ask for your permission before doing so. The only way for a support representative to work with your computer is through your explicit request for service.

Q: How can I save the Chat dialog from my session to review later?
A: You may save the Chat dialog between you and your support representative. This feature is available in the Chat box where you and your support representative communicate. To save a copy of your Chat dialog, go to the File menu in the Chat box and select Save Chat Log. By saving your Chat dialog periodically throughout your session, you will always have the most current log on file. Once you have chosen this option, a window will pop up asking where you would like to save the file. The file will be saved as "chatlog.txt" by default, but you can easily rename it. Finally, click Save to save the file. After you have saved the session you can open the file and print your Chat dialog.

Q: Is it true that my support representative can see everything on my screen?
A: Yes. But before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information. Let's say you're having trouble finding an updated video driver on the Web. Rather than calling a phone number and trying to explain the problem, a live support representative can tell you what to do (by typing instructions for you in the Chat window), or he or she can do it for you (by using your mouse and keyboard remotely) while you watch and learn. It's like having your own personal support representative sitting right next to you.

Q: I have heard that it is dangerous to download from the Internet. Is the plug-in virus free?
A: Yes, the plug-in is safe! We're as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you may see on your screen is a default message that is displayed by your browser when you download any executable files. You can feel confident using this plug-in.

Q: What are the system requirements for this to run on my computer?
A: * 28.8Kbps or greater connection, 56K recommended
* Recommend ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy
* Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0, XP or Vista